Privacy
Protecting your personal information
At SkillKafe, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from individuals who interact with our website and online training services.
Information we collect
Personal information
When users register for our training programs or interact with our website, we may collect personal information such as name, email address, contact number, and any other information provided voluntarily during the registration or inquiry process.
Payment information
We may collect payment information, such as credit card details or other payment method details, when users make purchases or transactions on our platform. This information is securely processed through our payment gateway provider and is not stored on our servers.
Usage information
We may collect information about users’ interactions with our website and training platform, including browsing behavior, pages visited, and interactions with course materials. This information helps us improve our services and tailor our offerings to meet users’ needs.
How we use your information
To provide services
We use the information collected to deliver our training programs, process transactions, and provide support to our users.
Communication
We may use contact information provided by users to communicate with them about their account, course updates, promotions, and other relevant information.
Analytics
We may use usage information to analyze trends, monitor the effectiveness of our services, and improve the user experience on our platform.
Disclosure of information
Third-party service providers: We may share personal information with third-party service providers who assist us in delivering our services, processing payments, or conducting analysis. These service providers are contractually obligated to maintain the confidentiality and security of the information provided to them.
Legal compliance
We may disclose personal information when required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Data security, choices and updates
Data security
We take appropriate measures to safeguard the security of users’ personal information and protect it from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption, firewalls, and other security technologies to protect sensitive information.
Your choices and rights
Users have the right to access, update, or delete their personal information, as well as to opt-out of receiving promotional communications from us. Users can manage their preferences by contacting us using the information provided below.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage users to review this policy periodically for any updates or changes.
Contact us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at info@skillkafe.in.
Refunds
Refund policy
At SkillKafe, we strive to provide transparent and fair policies to ensure a positive experience for all our learners. Our refund policy is designed to address specific scenarios related to registration fees, training fees, and the arrangement of interviews.
Refund of registration fee
If a candidate undergoes counseling or screening conducted by our counselor and is subsequently deemed ineligible or unsuitable for our training program, we will refund the full registration fee.
Failure to arrange interview
In the event that we fail to arrange an interview for a candidate after the counseling or screening process, we will refund 50% of the training fee (excluding the registration fee). This refund will be issued promptly upon notification of the inability to schedule an interview.
Other refund policy
Apart from the scenarios mentioned above, there is no other refund policy in place. Once a candidate has been accepted into our training program and the training fee has been paid, refunds will not be provided except as outlined in points 1 and 2 above.
Need help?
If you have any questions or concerns regarding our refund policy or any other aspect of our services, please feel free to contact us. Our customer service team is here to assist you.
Company name: Sai Garuda Education (SkillKafe)
Email: info@skillkafe.in
Address: 20C Ballygunge Station Road, Indroneel Building, Ground Floor, Kolkata-700019
Contact number: +91 90882 03800
